Frequently Asked Questions
A little help before you send a little love. Find answers about our flower delivery in Bangkok, choosing a bouquet, and the thoughtful details that make your gift personal.
How do I place an order?
Where do you deliver?
Can I order flowers for same day delivery?
Same day flower delivery in Bangkok is available depending on the flowers, delivery location, and how busy we are that day. Planning a last minute surprise? Contact us on LINE or WhatsApp before ordering so we can confirm what is possible.
Can I choose a delivery date and time?
Yes, you can plan your flowers for a special date. Include your preferred delivery date when ordering. If you need a particular time, contact us on LINE or WhatsApp before placing your order so we can check availability. Exact arrival times cannot always be guaranteed.
Will my bouquet look exactly like the photo?
Our photos show the style, colors, and overall feel of each arrangement. Every bouquet is made by hand, and flowers naturally vary in shape and shade. Seasonal availability may also affect some details. These small differences make each bouquet a little more personal.
Can I request different flowers or colors?
Have their favorite color or a meaningful flower in mind? Contact us on LINE or WhatsApp with your ideas and budget before ordering. We will check what is available and help you find a combination that feels right.
Can I include a personal message?
Yes, a complimentary message card is included with your flowers. Add your message when placing your order, and we will include it with your gift. From a simple “I miss you” to a few words only you two understand, we leave the message to you.
Can you keep the flowers a surprise?
We can help you plan a surprise. Enter the recipient’s name, delivery address, and phone number, and share any special instructions with us. We may need to contact the recipient to arrange delivery or confirm their location.
Will I get to see the bouquet before delivery?
Yes, we share a photo of your finished bouquet before it leaves for delivery. When you send flowers from far away, it is a lovely way to see the gift you have chosen and feel part of the moment.
Can I change or cancel my order?
Every order is made especially for you. Once preparation begins, we cut and arrange the flowers for your chosen design, so cancellation is no longer possible. If you need to request a change or cancel before preparation starts, contact us on LINE or WhatsApp as soon as possible. We will check your order’s status and confirm what is still possible.
What should I do if there is a problem with my order?
Contact us on LINE or WhatsApp as soon as possible with your order details and clear photos of the issue. Your gift matters to us, and we will carefully review what happened and help you with the next steps.
How do I keep my flowers fresh?
Remove the wrapping and place your bouquet in a clean vase with fresh water. Trim the stems at an angle and remove any leaves below the waterline. Change the water regularly and keep your flowers away from direct sunlight, heat, and direct air conditioning.
Still Have a Question?
Need help choosing a bouquet or planning a special delivery? Contact us on LINE or WhatsApp. We are happy to help in English or Thai.
