Last updated: October 9, 2026
At Flower Delivery Bangkok, we respect the privacy of our customers and the people receiving their flowers. This Privacy Policy explains how we collect, use, and share personal information when you visit flowerdeliverybangkok.com, place an order, or contact us.
Who We Are
Flower Delivery Bangkok is operated by a registered Thai company, company registration number 1002769000198, located at 393 4 Udom Suk Rd, Bang Na Nuea, Bang Na, Bangkok 10260, Thailand.
We are responsible for the personal information described in this Privacy Policy. For privacy questions or requests, contact us on LINE or WhatsApp, or email hi@flowerdeliverybangkok.com.
Information We Collect
When you place an order or contact us, we collect information needed to assist you and arrange your delivery. This may include your name, email address, phone number, billing details, order details, and messages to our team.
We also collect the recipient’s name, phone number, delivery address, card message, and any delivery instructions you provide.
For payment verification, we may receive transaction references, payment status, and payment slips. These slips may contain the account holder’s name and other banking information.
When you browse our website, technical information such as your IP address, browser type, device information, and website activity may be collected through server logs, cookies, or similar technologies.
How We Use Your Information
We use personal information to process orders, verify payments, prepare bouquets, arrange delivery, and provide customer support. This includes sending order updates, sharing bouquet photos, confirming delivery, and handling changes, complaints, or refund requests.
We may also use information to maintain business records, meet legal obligations, prevent fraud, and protect our website.
If you do not provide essential order, payment, or delivery details, we may be unable to complete your purchase or deliver your flowers.
Our Reasons for Processing Information
We process personal information where necessary to fulfill an order, comply with legal obligations, or support legitimate business interests such as customer service, delivery coordination, and fraud prevention. When relying on legitimate interests, we consider the rights and privacy of the people affected.
Where consent is required, we request it separately. You may withdraw your consent without affecting processing that took place lawfully before withdrawal.
Gift Recipient Information
When you send flowers to someone else, we receive their personal information from you. Please provide accurate details and share only the information needed to prepare and deliver the gift.
We use recipient information to coordinate delivery and resolve related service issues. Providing a recipient’s phone number for delivery does not sign them up for marketing.
Please avoid including sensitive personal information in card messages or delivery instructions.
Payment Information
Credit card payments are processed through Stripe. Card details submitted through Stripe’s payment interface are handled by Stripe under its own privacy policy.
For Thai PromptPay and bank transfers, we use payment confirmations and any slips you submit to match your payment to your order.
Please do not send full card numbers, security codes, banking passwords, or one time passwords to us through chat or email.
For more information about Stripe’s handling of personal information, please read the [Stripe Privacy Policy](https://stripe.com/privacy).
Sharing Your Information
We share relevant information with the people and service providers involved in fulfilling your order and operating our business. These may include florists, delivery partners, payment providers, website hosting providers, technical support providers, and professional advisers.
A florist may need your bouquet details and card message, while a delivery partner needs the recipient’s name, address, phone number, and delivery instructions. We limit the information shared to what is needed for the relevant service.
We may also disclose information where required by law or where necessary to establish, exercise, or defend legal claims.
LINE, WhatsApp & External Services
When you contact us on LINE or WhatsApp, we use the information you share to respond to your questions and assist with your order. These platforms also process information under their own privacy policies.
Our website may contain links to external websites or services. Their privacy practices are governed by their respective policies.
Cookies
Our website uses essential cookies to support features such as your shopping cart, checkout, and account sessions.
If we use optional analytics or advertising cookies, we will provide information about their purposes and request consent where required. You can manage cookies through your browser settings and any cookie controls provided on our website.
Blocking essential cookies may prevent some website features from working correctly.
Marketing Communications
If we offer promotional updates, we will obtain consent where required before sending them. You can ask us to stop sending marketing messages at any time by contacting us on LINE or WhatsApp, or by email.
Order confirmations, payment updates, and delivery messages are service communications and are separate from marketing.
How Long We Keep Information
We keep personal information for as long as needed for the purpose for which it was collected, taking into account applicable legal requirements and unresolved disputes.
Order and payment records are retained as needed for fulfillment, accounting, tax, and legal obligations. Customer service messages are retained to resolve inquiries and related claims. Recipient details and delivery instructions are retained as needed for delivery, service follow-up, and applicable recordkeeping requirements.
When information is no longer required, we delete it or make it anonymous.
International Processing
Some service providers may store or process information outside Thailand. Where personal information is transferred internationally, we use safeguards or another lawful transfer basis required by applicable data protection law.
Protecting Your Information
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. Access is limited to people who need the information for their work.
No website, payment system, or method of online communication can guarantee complete security.
Your Privacy Rights
Subject to applicable law, you may request access to or a copy of your personal information, ask for corrections, request deletion or restricted use, object to certain processing, or request the transfer of your information where applicable.
Where processing relies on consent, you may withdraw that consent. You may also submit a complaint to Thailand’s Personal Data Protection Committee.
To make a request, contact us by email hi@flowerdeliverybangkok.com. We may need to verify your identity before responding. Certain information may need to be retained where the law permits or requires it.
Changes to This Policy
We may update this Privacy Policy when our services, data practices, or legal obligations change. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request consent.
Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact us
Business name: Flower Delivery Bangkok
Company registration number: 1002769000198
Address: 393 4 Udom Suk Rd, Bang Na Nuea, Bang Na, Bangkok 10260, Thailand
Phone / WhatsApp: (+66) 99 612 7785
LINE: @flowershopbangkok
Email: hi@flowerdeliverybangkok.com
Website: https://flowerdeliverybangkok.com
